Final Privacy Notice for Premier Navigator
Last Updated: 9 September 2025
Welcome to Premier Navigator Ltd’s privacy notice.
Premier Navigator Ltd respects your privacy and is committed to protecting your personal data.
This privacy notice explains how we handle and protect your data when:
(i) you visit our website or landing pages (regardless of where you visit from); and
(ii) when we collect personal data from you through lead forms, advertising, or direct communication.
It also informs you about your privacy rights and how the law protects you.
Please use the Glossary at the end to understand the meaning of some of the terms used in this notice.
1. Important Information and Who We Are
Purpose of This Privacy Notice
This privacy notice provides information on how Premier Navigator Ltd collects and processes your personal data, including any data you provide when you:
Visit our website or landing pages.
Submit information via advertising forms such as Facebook/Meta or LinkedIn.
Enter into a contract with us or request services.
Receive marketing communications from us.
Our services are not intended for individuals under 18, and we do not knowingly collect data relating to children.
This privacy notice supplements other privacy or fair processing notices and is not intended to override them.
Controller
Premier Navigator Ltd is the controller and responsible for your personal data (collectively referred to as "Premier Navigator", "we", "us" or "our" in this privacy notice).
We have appointed a Data Privacy Officer who oversees questions in relation to this privacy notice.
If you have any questions, including requests to exercise your legal rights, please contact our Data Privacy Officer using the details below.
Contact Details
Full name of legal entity: Premier Navigator Ltd
Data Privacy Officer: Tom Perry
Email address: [email protected]
Postal address: Liverpool, UK
Right to Complain
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).
We would, however, appreciate the chance to resolve your concerns first, so please contact us before reaching out to the ICO.
Changes to This Privacy Notice
This version was last updated on 9 September 2025.
We may update this policy periodically to reflect changes in our services, systems, or legal requirements.
It is important that the personal data we hold about you is accurate and current.
Please keep us informed if your personal data changes during your relationship with us.
Third-Party Links
Our website and communications may include links to third-party websites, plug-ins, and applications.
Clicking those links or enabling those connections may allow third parties to collect or share data about you.
We do not control these third-party websites and are not responsible for their privacy statements.
We encourage you to read the privacy notice of every website you visit.
2. The Data We Collect About You
Personal data (or personal information) means any information about an individual from which that person can be identified.
We may collect, use, store, and transfer different kinds of personal data, grouped as follows:
Identity Data: First name, last name, and business/company details.
Contact Data: Email address, phone number, and address.
Technical Data: IP address, browser type and version, time zone setting, operating system, platform, and other technology on the devices you use.
Usage Data: Information about how you interact with our website, landing pages, forms, and services.
Marketing & Communications Data: Your preferences in receiving marketing communications and details of communications sent to you.
Aggregated Data
We may collect, use, and share Aggregated Data, such as statistical or demographic data, for analysis.
Aggregated Data may be derived from your personal data but is not considered personal data by law as it does not directly or indirectly reveal your identity.
If Aggregated Data is combined with personal data in a way that could identify you, we treat the combined data as personal data and protect it accordingly.
If You Fail to Provide Personal Data
If we need to collect personal data by law, or under the terms of a contract, and you fail to provide that data, we may be unable to perform the contract or provide services.
In such cases, we may need to cancel a service or terminate an agreement, but we will notify you at the time if this happens.
3. How We Collect Your Personal Data
We use different methods to collect data from and about you, including:
Direct Interactions
You may provide Identity and Contact Data by:
Filling in forms on our website, landing pages, or quote calculators.
Submitting information via Facebook/Meta Lead Ads or LinkedIn lead forms.
Communicating with us by phone, SMS, email, or other channels.
Automated Technologies
As you interact with our website or ads, we may automatically collect Technical Data about your browsing actions and patterns.
This is collected via:
Cookies
Tracking pixels (e.g., Facebook Pixel)
Other analytics and marketing technologies
See Section 9 for more on cookies and tracking.
Third Parties and Public Sources
We may receive personal data from:
Advertising platforms (e.g., Facebook/Meta, LinkedIn)
Analytics providers (e.g., Facebook Pixel)
Public databases (e.g., Companies House in the UK)
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to.
Most commonly, we will process your data when:
Performing a contract we are about to enter or have entered into with you.
It is necessary for our legitimate interests (e.g., marketing, improving services).
Complying with legal or regulatory obligations.
With your consent, where required by law (e.g., SMS marketing in the U.S.).
Examples of Use:
Responding to enquiries and delivering services.
Generating, qualifying, and booking appointments.
Sending marketing communications via email, SMS, and calls.
Improving our CRM and lead generation systems.
Tracking marketing performance and analytics.
Opting Out
You can opt out of marketing communications at any time by:
Clicking the unsubscribe link in emails.
Replying STOP to SMS messages.
Informing us verbally during a call.
We will honor opt-out requests promptly.
Change of Purpose
We will only use your data for the purpose it was collected.
If we need to use it for another purpose, we will notify you and explain the legal basis for doing so.
5. Disclosures of Your Personal Data
We may share your data with trusted external third parties, including:
CRM and automation tools (for lead management and workflows).
Advertising platforms (e.g., Facebook/Meta, LinkedIn).
Email and SMS providers.
Professional advisers such as lawyers, accountants, or insurers.
Regulators where legally required (e.g., ICO in the UK, FTC in the U.S.).
All third parties are required to respect the security of your data and process it in accordance with the law.
We do not sell or rent your personal data to third parties.
6. International Transfers
Some of our trusted service providers are located outside the UK and EU, including in the U.S.
When we transfer data internationally, we use Standard Contractual Clauses (SCCs) and other safeguards approved by regulators to ensure your data is protected.
7. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
Secure storage systems.
Restricted access.
Encryption where appropriate.
We also have procedures to respond to any suspected personal data breach and will notify affected individuals and regulators where required by law.
8. Data Retention
We only retain personal data for as long as necessary to fulfill its purpose:
Data TypeRetention PeriodLeads & marketing enquiriesDeleted after 24 months of inactivityClient recordsDuration of contract + 6 years (legal obligations)Cookie & analytics dataAs per your cookie consent settings
After these periods, data is securely deleted or anonymized.
9. Cookies & Tracking
Our website uses cookies and similar technologies to improve performance and personalize ads.
Types of cookies we use:
Essential cookies: Required for basic site functionality.
Analytics cookies: For performance tracking (e.g., Facebook Pixel).
Marketing cookies: For targeted advertising.
You can manage or withdraw cookie consent via our cookie banner or browser settings.
10. Your Legal Rights
Under certain laws (e.g., UK GDPR, EU GDPR, CCPA), you have the right to:
Access your personal data.
Request correction or deletion.
Withdraw consent at any time.
Object to processing (including direct marketing).
Request restriction of processing.
Request data portability.
To exercise these rights, email [email protected].
11. Glossary
Legitimate Interest:
Our business interest in conducting and managing operations to deliver the best service securely and efficiently.
Performance of Contract:
Processing necessary to fulfill an agreement with you.
Comply with a Legal Obligation:
Processing data to comply with applicable laws and regulations.
External Third Parties Include:
CRM and workflow management providers.
Email and SMS service providers.
Advertising platforms.
Professional advisers (lawyers, accountants).
Regulatory authorities such as the ICO or FTC.